Please take a minute to read our COVID safety measures before your appointment, to help keep everyone safe.
Thank you so much.
We pride ourselves on our customer service and we want to ensure you still receive the amazing experience you have long been waiting for.
We are taking the health and safety of both customers and staff very seriously and we want to reassure you that you will be safe with us.
Following current government guidelines and advice, we have decided to implement the following safety measures:
Both staff and customers will have their temperatures checked on arrival. Unfortunately, if your temperature is above 37.8, we will be unable to conduct your appointment and will of course reschedule.
All our appointments have been shortened to 75 minutes to allow staff to prepare for the next appointment. This will include sanitizing all touch points, fitting rooms and the dresses.
Please have the NHS app downloaded prior to your appointment, where you will be asked to scan our QR code in store.
Due to the new Goverment Guidelines all brides will only be permitted to bring 1 guest to their appointment and these must be from either your household or support bubble.
As much as we know this may be an inconvenience for you, this will allow us to social distance without affecting your experience. We have implemented devices to enable you to zoom/video call your guests and virtually bring them with you.
All staff will be wearing face masks/visors to protect both you and ourselves. We kindly ask you and your guests to wear face masks too.
We will be working on an ‘appointment only’ basis – please use our online booking system to book your appointment and include all necessary details to enable track and trace.
We please ask that you arrive exactly on time for your appointment to ensure you are not crossing paths with any other customers. This does also include arriving early as unfortunately during this time we will have no seating areas available for you to wait.
We will request that you wash/sanitize your hands straight away on entering the boutique, and hand sanitizer will be available around the boutique at all times.
It goes without saying that if you or your guest have any symptoms at all, please inform us as soon as possible and we will rearrange your appointment.
With the above taken into account, we are absolutely certain we can still give you the most amazing experience and we can’t wait to meet you/see you again. We really are so excited to be back doing what we love the most and are counting down the days. If you have any queries or questions at all, please do reach out to us.
See you very soon!
Lots of love